Shipping policy

Thank you for shopping with us. We are committed to delivering your order quickly and securely.

Order Processing
All orders are processed within 1–3 business days after payment has been confirmed.
Orders are processed Monday through Friday, excluding weekends and public holidays.
During peak seasons or promotional events, processing times may be slightly longer.
Shipping
We currently ship within the United States only.
Estimated delivery time is 5–10 business days after your order has been shipped.
Delivery times are estimates and may vary due to carrier delays, weather conditions, or other unforeseen circumstances.
Shipping Costs

Shipping charges, if applicable, are calculated and displayed at checkout before you complete your purchase.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number. Please allow up to 48 hours for tracking information to become available.

Incorrect Shipping Address

Please make sure your shipping address is correct before placing your order. We are not responsible for orders delayed or lost due to incorrect or incomplete shipping information provided by the customer.

Lost or Delayed Packages

If your package is delayed or appears to be lost during transit, please contact our support team. We will work with the shipping carrier to help resolve the issue as quickly as possible.

Damaged Items

If your order arrives damaged, please contact us within 48 hours of delivery and include your order number along with clear photos of the damaged item and its packaging.

Contact Us

Store name: casatalaveraimports.shop

Phone number: 582-99-9503

Email: casatalaveraimport@gmail.com

Physical address: 100 Michigan St NE, Grand Rapids MI 49503, United States